Return & Refund

Last updated: 15 September 2026

Our 30-day return policy at a glance

• Return period: request your return within 30 days of delivery. Every return needs our written approval first; returns sent without approval can't be refunded.
• Return postage: at your own cost, to our returns centre in the United States — an international shipment. We don't provide return labels, free returns or exchanges.
• Condition: unworn, unwashed and undamaged, with all tags and original packaging. Every return is inspected before a refund is issued.
• Refunds: to the original payment method within 7 working days of approval. Shipping Protection fees aren't refunded.
• Cancellations: orders are processed automatically, so a cancellation is only possible within 5 minutes of ordering.
• Damaged, faulty or incorrect products: report within 3 working days of delivery, with photos, and we'll send you a replacement free of charge. Loose threads, small open seams, sizing and personal taste aren't faults (section 9).

1. Return period

You can request a return within 30 days of the delivery date recorded by the carrier; we're unable to accept requests after 30 days. Every return needs our written approval before you post anything (section 3), and your order number is your proof of purchase.

2. Return conditions

You may inspect a product in the same way you would in a shop. It needs to come back in the condition in which you received it:

• Unworn, unused and unwashed, beyond trying it on.
• Unaltered and undamaged, free from marks, scents, make-up, deodorant, perfume, pet hair, stains, smoke or other signs of wear.
• All tags, labels, hygiene seals and original packaging still attached or included. Shoes tried on indoors on a clean surface and returned in their undamaged original box, packed inside a shipping box (please don't stick the label on the shoe box).

Every return is inspected on arrival. If a product doesn't meet these conditions we'll let you know: depending on its condition we either refund a reduced amount that reflects the loss in value, or decline the return. Declined products can be sent back to you at your cost if you ask within 14 days.

3. How to request a return

1. Email support@elegantblouses.com within 30 days of delivery with your order number, the product(s) you'd like to return and the reason.
2. We reply within one working day. If your return is eligible you'll receive our written approval, the return instructions (including customs instructions) and the address of our returns centre in the United States. This address is only shared through this process — please don't send anything to the address on the shipping label or to any other address, as parcels sent elsewhere can't be traced or refunded.
3. Pack the product(s) securely, write your order number on the outside of the parcel and put a note with your order number inside. Only include the products we've approved.
4. Post the parcel within 14 days of receiving our approval, using a tracked service, and email us the tracking number.
5. We inspect the return within 3 working days of arrival and email you the outcome.

Returns that arrive without prior approval, at any other address, or more than 30 days after our approval can't be matched to an order and can't be refunded.

4. Return shipping costs

• Our returns centre is in the United States and we don't operate a returns address in the United Kingdom, so every return is an international shipment: you arrange it with a carrier of your choice and pay the international tracked postage, which isn't reimbursed. Please keep this in mind before requesting a return.
• This applies to every return — a change of mind, an incorrect size selection, a preference for another colour or style. We don't offer free returns or prepaid return labels and we don't refund postage. The only exception is a confirmed manufacturing fault or an error on our side (section 8) where we ask you to send the product back.
• Please complete the customs declaration (CN22/CN23) as "Returned goods – no commercial value". Parcels that arrive with import duties, taxes or handling fees due are refused by the returns centre and sent back to you, and can't be refunded.
• Use a tracked postal service and keep your postage receipt and tracking number until your return has been completed. The parcel remains your responsibility until it reaches our returns centre; returns that are lost, damaged in transit or can't be traced can't be refunded.

5. Refund processing

• Once your return has been received and approved we issue the refund within 7 working days — and in any case within 14 days of receiving your return — to the original payment method. Card issuers and banks can take a further 5–10 working days to credit the funds. We can't refund to a different card, account or person, and refunds are only issued after the product has been received and inspected.
• The refund covers the price you paid for the returned product(s). Promotional discounts are applied proportionally across the products in an order, so you receive back the amount actually paid for the product. Return postage isn't refunded, except where we've asked you to return a confirmed faulty product (section 8).
• If you added Shipping Protection at checkout, that fee is a charge for the shipment itself and isn't refunded when an order, or part of it, is returned.
• Products that aren't in their original condition are refunded at a reduced amount reflecting the loss in value, or declined (section 2).
• Refunds aren't issued as store credit unless you ask for it.

6. Cancelling or changing an order

Every confirmed order is passed automatically to our supplier's warehouse and enters processing within minutes. For that reason an order can only be cancelled or changed within 5 minutes of being placed: email support@elegantblouses.com straight away with your order number and "CANCEL" in the subject line. The time your email reaches us is what counts, and we confirm every cancellation in writing.

After 5 minutes we're unable to stop, change or cancel the order — this also applies if you've changed your mind, found the product elsewhere or are worried about the delivery time. We'll send you our return instructions instead: you can return the product after delivery under this policy, at your own cost, to our returns centre in the United States. Refusing the parcel at the door doesn't count as a cancellation or a return (see our Shipping Policy, section 7).

7. Exchanges

We don't process exchanges. To receive a different size, colour or product, return the original under sections 1 to 4 and place a new order for the product you want — this is the fastest route and isn't held up by stock changes or return transit times.

8. Damaged, faulty or incorrect products

Every product is checked before dispatch, but if something is wrong we'll put it right. Let us know within 3 working days of the delivery date recorded by the carrier, before wearing or washing the product, and send us:

• your order number;
• clear photos: a close-up of the problem, the complete product, the size/care label and — for transit damage — the packaging with the delivery label. For zips, buttons and fastenings, a short video helps.

A manufacturing fault or error on our side means: a seam that has split open so far that the product can't be worn, a hole or tear present on arrival, a broken zip or fastening, a missing part, a product that differs from your order confirmation (wrong product, size or colour), or damage caused in transit. Small finishing issues — including a small open section of a seam or hem of a few stitches — aren't faults (section 9).

We assess every claim within 2 working days against these criteria and the list in section 9. When a fault or error is confirmed, we send you a replacement free of charge — the same product, or the missing or broken part where that solves the issue. We resolve these cases with a replacement rather than a refund. If the exact product is no longer available, we'll send the same product in another colour or a comparable product of equal value, in consultation with you. You don't need to return the faulty product unless we ask you to.

Without photos we're unable to verify a claim. Issues reported after 3 working days, or after the product has been worn or washed, can't be accepted as a fault claim; the product can then be returned as a standard return under sections 1 to 4, at your cost.

9. What isn't a fault

Our products are produced in batches, with finishing partly done by hand. The characteristics below are a normal part of the product rather than faults. Products with these characteristics can be returned as a standard return (unworn, at your cost, sections 1 to 4), but they don't qualify for a free return or a replacement as a faulty product:

• Loose thread ends or small thread tails at seams and hems, which can be trimmed with scissors.
• A small open section at a seam or hem — a few loose or missing stitches, up to about 2 cm — that can be closed with a needle and thread in a minute. This is a normal finishing issue on batch-produced garments, not a fault.
• Minor stitching irregularities or slight asymmetry within normal production tolerance.
• Raw or unfinished edges, distressing, faded or washed effects that are part of the design as shown in the product photos.
• Measurements that differ by up to 2–3 cm (about 1 inch) from the size chart, or between two products of the same size, due to cut and fabric.
• Colour or shade differences caused by screen settings, photo lighting or normal dye-lot variation; minor differences in print placement, buttons or trim compared with the product photo.
• Fabric or finish that feels different from what you expected — weight, thickness, stretch, softness or sheen. The composition and features are described on the product page.
• Products that look different on you than on the model, or styling differences.
• Creases or folds from packaging, and a "new textile" smell that disappears after airing or a first wash.
• Minor marks or dents on the outer packaging or product box when the product itself is undamaged.
• The product doesn't fit (section 10), you no longer need it, you ordered the wrong size or colour, or you found it cheaper elsewhere.
• Damage that occurred after delivery: wear, washing or drying contrary to the care label, heat, pilling, snags, alterations, repairs, pets or accidents.
• Products with tags or labels removed or cut off.

If anything is unclear, please read the product description, composition and size chart before ordering, or ask us — we're happy to help you choose the right product before you buy.

10. Sizing and fit

Every product page has a size chart with measurements in centimetres and inches. Sizes follow the manufacturer's measurements and can differ from the size you normally wear at high-street brands. Measure a garment you own and compare it with the chart; if you're between sizes, choose the larger size or ask us before ordering. Garments of the same size can vary by up to 2–3 cm because of cut and fabric. Because this information is available before purchase, a wrong size or an unexpected fit isn't a fault: you can return the product at your cost under sections 1 to 4 and order the correct size.

11. Products that cannot be returned

• Underwear, lingerie, swimwear, hosiery, earrings and cosmetics once the hygiene seal is broken or the packaging opened.
• Products made to your specifications, or clearly personalised or customised products.
• Gift cards.
• Products worn, washed, altered or damaged after delivery (section 2).

12. Fair use

To keep our returns process fair for everyone, we monitor return activity. Where we see repeated returns of worn or used products, claims that aren't supported by evidence, or returned products that differ from those purchased, we may decline the return and refuse future orders.

13. Customer service

Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (local time). Closed on Saturdays, Sundays and bank holidays. We reply within one working day.
Email: support@elegantblouses.com